Welcome to the website and services of Certified Care Solutions, LLC (“Certified Care Solutions,” “Company,” “we,” “our,” or “us”). By accessing our website or using our services, you agree to the following Terms of Service. Please read these terms carefully.
1. Company Information Certified Care Solutions, LLC provides non-medical in-home care services including caregiver placement, companionship, personal care assistance, and related support services.
Company Address Certified Care Solutions, LLC 37600 Central Court, Suite 201 Newark, CA 94560 United States
Phone: (510) 405-5828
2. Use of Our Website and Services By using our website or services, you agree that:
You are at least 18 years of age. The information you provide is accurate and truthful. You will not use our services for unlawful purposes. You will not attempt to disrupt or interfere with the functionality of our website or systems. Certified Care Solutions reserves the right to suspend or terminate access to services if misuse is detected.
3. In-Home Care Services Disclaimer Certified Care Solutions provides non-medical home care services only. Our caregivers assist with activities such as:
Personal care assistance Companionship Mobility support Meal preparation Light housekeeping Transportation assistance Our services do not replace medical care provided by licensed healthcare professionals.
Clients should consult their physician or medical provider for medical advice, treatment, or diagnosis.
4. Appointment Scheduling and Service Availability Service scheduling is based on caregiver availability and client needs.
While we strive to maintain consistent caregiver assignments, Certified Care Solutions cannot guarantee the availability of a specific caregiver at all times.
We reserve the right to modify schedules when necessary to ensure continuity of care.
5. Payments and Billing Clients are responsible for payment of services rendered unless covered by an approved third-party payer program.
Payment terms may include:
Private pay Long-term care insurance Government assistance programs (when applicable) Invoices must be paid according to the agreed service agreement.
Failure to make timely payments may result in suspension of services.
6. SMS Messaging Terms By providing your phone number to Certified Care Solutions, you consent to receive SMS text messages related to:
Appointment reminders Care scheduling updates Service notifications Client support communications Message Frequency: Message frequency varies depending on service activity.
Message and Data Rates: Standard message and data rates may apply based on your mobile carrier plan.
Opt-Out: You may opt out of SMS messaging at any time by replying STOP to any message.
Help: Reply HELP for assistance or contact us at (510) 405-5828.
7. SMS Data Privacy Certified Care Solutions respects your privacy.
SMS consent and phone numbers collected for SMS purposes will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing purposes.
SMS information is used solely to provide service-related communications to our clients and prospective clients.
8. Intellectual Property All content on this website, including:
text graphics logos branding images software is the property of Certified Care Solutions, LLC and is protected by applicable copyright and intellectual property laws.
Unauthorized reproduction or distribution is prohibited.
9. Limitation of Liability Certified Care Solutions strives to provide high-quality services; however, the company shall not be held liable for:
indirect or incidental damages interruptions in service beyond our control actions or outcomes outside the scope of our caregiving services Our total liability shall not exceed the total amount paid for services within the preceding service period.
10. Third-Party Links Our website may contain links to third-party websites for informational purposes.
Certified Care Solutions does not control and is not responsible for the content or policies of third-party websites.
11. Changes to These Terms Certified Care Solutions may update these Terms of Service from time to time.
Updates will be posted on this page with the updated effective date.
Continued use of our website or services constitutes acceptance of the updated terms.
12. Governing Law These Terms of Service are governed by the laws of the State of California, without regard to conflict of law principles.
13. Contact Information If you have any questions regarding these Terms of Service, please contact us:
Certified Care Solutions, LLC 37600 Central Court, Suite 201 Newark, CA 94560
